1. Government-to-Citizen or Government-to-Customer (G2C):

Online government-citizen interaction applications; The applications can be between local and central Government and private individuals or generally citizens.

2. Government-to-Business (G2B):

Online commercial or non-commercial interaction between local and central governments and the commercial business sector.

Ø Customer Satisfaction Surveys (CSS) and Complaints/Tickets Contact Centre for Rapid Results Initiative:

Several other web-based applications being developed

3. Government-to-Government (G2G) Solutions:

Systems that facilitate collaboration and exchange of data within/among government functions and departments.

Ø The Master Data Management (MDM):

This E-Government System is a set of processes and tools that consistently define and manage the non-transactional data entities of the ministry or ministries (also called reference data). In some cases, this can be ministerial departments and parastatals.

The system functions as an expert and decision support system.  The MDM will provide processes for collecting, aggregating, matching, consolidating, quality-assuring, persisting and distributing such data throughout the ministry to ensure consistency and control in the ongoing maintenance and application (including real-time application where applicable) use of this information. As the policy and sector focal point, the ministry can have real-time information from the relevant departments and state corporations to facilitate effective planning and decision making.

Ø Partner Reporting System: The Partner Planning and Reporting System (PPRS) is a three-step planning and reporting process. The first step is the registration the partner organization or department. The second step is the development and submission of the partner/departmental operational plans, which define activities, to be implemented during the fiscal year, along with the associated activity descriptions, funding levels, indicator targets, implementing sub-partners and reporting schedules. The third step is the development and submission of the periodical progress reports, which document results achieved and funds obligated by activity as defined in the partner operational plans.

Ø Custom Software Integration Solutions: We can develop software integration modules that allow your different and separate software systems to exchange reporting and reference data.

4. Government-to-Employees (G2E):

Applications that enable the government achieve corporate excellence. Allowing government and her employees efficiently and electronically interact.

Ø GovHRM – A compressive human resource management system defining a new way of public human resource administration

Ø e-Procurement – A comprehensive web-based procurement software that allows you to define and update departmental procurement plans, initiate and process procurements through the proper legal procedures, pre-qualify and manage suppliers, manage and close procurements.

Ø Skills Inventory Management System – A comprehensive web-based solution to improve efficiency in the process of skills inventory, tracking, training gap analysis and identification of the skill efficiency of the employees. The system help you fill the gaps in the skills among your staff and promote utilization of the employee’s various skills affectively.

Nearly USD 114 billion could be saved worldwide through implementation of online e-government services in 2016, according to a study by ABI Research.

More info: http://www.abiresearch.com/research/1007144